Fine Away Privacy Policy

General information

The following information is an overview of what happens with your personal data/information while visiting or using our website/application (app). When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Fine Away (Pty) Ltd. And the said website/application.

The services or features you choose to make use of dictates how the data/information will be used.

Collection of information/data:

Who is responsible for data collection on the website/mobile application?

Data processing on the website/mobile application is carried out by the website/mobile developer, administrators and operators. The details/information/data collected is only done by means of input by the user, by their (implied/direct) action and choosing. We do not make use of third parties to obtain information and all information is collected by means of chosen input by the user only.

Sensitive Information:

We do not process sensitive information such as: race, religion, political affiliation, age etc.

The Process of collecting data:

We do not make use of third parties to obtain information and all information is collected by means of chosen input by the user. The User allocates and decides on what information is sent and to be used as input, which will be obtained by the website/application. There are other data, which is collected by the analytical division, this is only used to be able to give a report on trend of our users, potential users, audience, geographical usage, data upload etc. this is automatically collected when using the website/application and is seen a technical/analytical data only which will not be shared.

How is the data/information used:

We process your data/information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable laws. We may also process your information for other purposes with your consent as required by feature(s) used on the website/application.

The data is used as per the intention (implied/direct) by the user on the website/application and that of the needed features as chosen by the user. The data will be used as per the users intended purpose and will not be used in any other manner or shared with any third parties, other than to be able to render the services as required by the user and as per chosen features. The data will thus be used for the end result as intended and as per purpose chosen by the user on the website and application.

We process your personal information for a variety of reasons, depending on how you interact with our Services (website/application), including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user as chosen on the website/application. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To fulfil and manage your orders and chosen features. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services on the website/application.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Your rights regarding the information/data collected:

You have the right to receive information/date collected about the origin of how it was collected (as sent by the user by using the website/application), what has been stored on the system and the purpose thereof. Furthermore, you have the right (at any time) to inform us of any corrections, deletions of this data/information; You may review, change, or terminate your account/profile on the website/application at any time.

General information

Data Privacy

The operators/developers/administrators and vendors of the website/application take the protection of your personal data very seriously.

Your personal data/information is seen and acknowledged as being confidential and private and is regulated the POPI ACT and laws in jurisdiction.

By using the website/application personal data/information is collected and stored.

The following information is an overview of what happens with your personal data/information while visiting our website/application. When you visit, use, or navigate our services/features, we may process personal information depending on how you interact with Fine Away (Pty) Ltd.’ Website/application and the services/features, the choices you make, and the products and features you use will depend on the information you will need to give as input and how the information will be used and presented for the use of the services/features and as needed for the end result of the services/features.

Responsible authority and collected data/information

The responsible authority for data processing on this website/application is that of the server administers/operators and the website/application developers/administrators. The responsible authority is the natural person or legal entity which alone or jointly with others determines the purposes and means of the processing of personal data:

Personal Data/information being collected may be, and not limited to:

names
phone numbers
email addresses
usernames
passwords
contact preferences
contact or authentication data
debit/credit card numbers
vehicle registration numbers
vehicle vin numbers
vehicle description
physical addresses
identification numbers
business registration numbers
billing addresses

As chosen and decided to send through input from the user.

Affiliates:

We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us to be able to render our services/features.

Withdrawing your consent:

If we are relying on your consent to process your personal information/data, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided on the website/application, or by emailing us on Info@Fineaway.co.za.

However, please note that this will not affect the lawfulness of the processing before the withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Right of appeal at the relevant regulatory authority

You have the right to appeal to the relevant authority of any concerns/violations regarding your data/information stored and processed which was given with consent or implied.

Data protection officer

Legally required data protection officer for our company, we have appointed a data protection officer. You can reach him at: info@fineaway.co.za

Data collection on the website/application

The website/application may use “cookies”. Cookies are used to make the website/application more user-friendly, effective, and secure when using or browsing the website/application.

Other “cookies” may remain saved on your device until you delete them. These cookies enable us to recognize your browser at your next visit.

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set by the user on the device and as per personal preference.

If the user deactivates the use of cookies in general, the functionality of this website/application may be restricted or limited.

The operator of the website/application has a legitimate interest in saving cookies to provide a technically flawless and optimized service for the user’s own convenience.

Contact forms

If the User uses the system’s “contact us” form/query (or any other means of contact) to send an enquiry or to make contact, the information/data in that enquiry will be sent to all relevant parties and saved for future reference.

This information will not be shared with and third parties.

The information/data sent will remain in our systems/servers until requested to be deleted by the user (which will permanently terminate all information/data) which may not be accessible, revoke your consent of saving it or until the purpose of saving the data is rendered as being resolved/completed or as successful.

Applicant data

We only collect and process personal data/information of the user’s request allows to fulfill the application of the feature/services as the request allows or is needed to fulfill the application’s need or to able to complete the application or task as per users chosen services/features (implied/directed) . The processing can happen electronically/manually and may involve different channels of input need and may require affiliates or partnered business partners, who will honour the said privacy policy.

This may be intended or applied as per the services/features chosen and how the user has provided his/her application/data/information by the contact form or by any means of communication, or by means of email or on the website/application.

Mobile Device Access:

We may request access or permission to certain features from your mobile device, including your mobile device's camera, and other features. If you wish to change our access or permissions, you may do so in your device's settings, yet they may limit the efficiency of the website/application and the services/features usable.

Mobile Device Data:

We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).

If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.

Push Notifications:

We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our website/application, for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Social media/platforms

All Social Media Platforms/advertising platforms (Like, Love, comment, share etc.)

This implies to all interactions with all media platforms/advert platforms used by Fine Away, by interacting with the “posted” media/adverts etc. of Fine Away a direct connection is established the browser and the media platform, and information/data is received which may be used in accordance with the privacy policy.

We would like inform the user that we as the operator/administrator/developers of the website/application are not aware of the data/information which is submitted to social media platforms nor do we have knowledge of the usage of the data by the media platforms/advertising platforms used.

If you do not want media platforms/advertising platforms to receive information/data of your interactions, reactions, comments, likes, shares etc. please do not make use of the social media platforms/advertising platforms.

If you have any doubt on their privacy policy, please ensure that you understand their privacy policy and acknowledge usage the data/information before making use of the indicated platforms.

Google Analytics

TThe website/application may use Google Analytics offered by Google. Google Analytics uses “cookies” as mentioned under clause “Cookies”. This information/data collected and stored by the cookies functionality is used and stored by Google as an entity and is used by the company as an analytical tool.

The IP address the of the user/visitor may be used, yet the user/visitor is not personally identified.

The information/data collected as per the privacy policy and within the website/application framework for Google Analytics is used for activity/behavioral analytical use.

If the user deactivates the use of cookies in general, the functionality of this website/application may be restricted or limited.